Essentially you are running many things at once on a cruise ship:
1) A very fancy hotel, with some things made extra complicated by not having a good supply chain, usually with multiple hotel bars 2) A big entertainment venue, generally at least including a theatre, a swimming pool, a casino and a spa, plus a lot of incidental musicians and other entertainers, a kids program, an internet cafe etc. 3) Several restaurants and cafeteria, including ones to feed the staff 4) A big ship, with some things made extra complicated by having all the other stuff 5) A shore excursion provider, including a load of transport arrangements especially at tender ports 6) Often, a massive upsell operation involving an art auction, photo sales, future cruise sales, selling many premium services etc.
There is a lot of stuff going on, you need a few hundred just to keep the ship going to a standard that cruise guests expect (this includes e.g. constantly repainting everything...)
Plus your guests are generally drunk and demanding, so you need a bunch of people whose job is basically to de-escalate conflicts and do front line customer service.
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1) A very fancy hotel, with some things made extra complicated by not having a good supply chain, usually with multiple hotel bars
2) A big entertainment venue, generally at least including a theatre, a swimming pool, a casino and a spa, plus a lot of incidental musicians and other entertainers, a kids program, an internet cafe etc.
3) Several restaurants and cafeteria, including ones to feed the staff
4) A big ship, with some things made extra complicated by having all the other stuff
5) A shore excursion provider, including a load of transport arrangements especially at tender ports
6) Often, a massive upsell operation involving an art auction, photo sales, future cruise sales, selling many premium services etc.
There is a lot of stuff going on, you need a few hundred just to keep the ship going to a standard that cruise guests expect (this includes e.g. constantly repainting everything...)
Plus your guests are generally drunk and demanding, so you need a bunch of people whose job is basically to de-escalate conflicts and do front line customer service.