Entry tags:
"Please try again"
I'm impressed by the security of this particular bank's website, but it can also be infuriating.
The first time while trying to log in today, I got a page saying that my user id and/or password were not recognized, and to please try again (or go read the Help pages).
So I checked my notes for my password; I had indeed entered it wrong. I tried again, but got the same error message again.
So I checked my notes again, and discovered that I had been entering the wrong user id too. I logged in again, this time carefully typing the correct user id *and* the correct password.
But I got the same error message again. This is the infuriating part. After a certain number of failed login attempts, you are locked out without being given any indication of it. The website simply keeps showing you the message that you entered the wrong values and to "please try again". No matter how many times you then enter the right values, the same message is shown. The first time or 2 that I was locked out, I called the bank to straighten it out. The next time (after finally realizing what was going on), I decided to wait it out. I found that if I waited a day or two before trying to log back in, then I'd be able to succeed.
Previously, I thought that the lock-out happened after maybe 3 or 4 failed login attempts. But based on the above, today I was locked out after only 2 failed attempts. So it is not even a 3-strikes-and-you're-out policy, but 2! And it's not even per user id - they must be counting the attempts based on your IP number. Good lord. It's not unusual for me to have to type a password multiple times before getting it right, even when I'm remembering it right.
Based on their Help pages, they only disable your password after 3 failed attempts. You can reset it online after verifying your identity, but it says that then you need to change the password. I don't want to change my password - each time I change it, makes it more likely that I'll type it in wrong the next time!
.
I could have sworn I had previously posted about my frustrations trying to login to this website, and that someone had replied to it. But I've failed to find any such post. I must have only considered posting about it, and instead mentioned it to Qiao, who provided sympathetic feedback. Is it common to think you've written a post about some topic, when instead you only discussed it with someone?
I've also noticed lately that when I feel like posting about something, but then happen to talk about it with Qiao (like above), that afterwards I feel less desire/need to write the post. Apparently talking about things sometimes gets them out of my system in the same way that writing a post would do, even though there's no recorded trace of the discussion afterwards.
The first time while trying to log in today, I got a page saying that my user id and/or password were not recognized, and to please try again (or go read the Help pages).
So I checked my notes for my password; I had indeed entered it wrong. I tried again, but got the same error message again.
So I checked my notes again, and discovered that I had been entering the wrong user id too. I logged in again, this time carefully typing the correct user id *and* the correct password.
But I got the same error message again. This is the infuriating part. After a certain number of failed login attempts, you are locked out without being given any indication of it. The website simply keeps showing you the message that you entered the wrong values and to "please try again". No matter how many times you then enter the right values, the same message is shown. The first time or 2 that I was locked out, I called the bank to straighten it out. The next time (after finally realizing what was going on), I decided to wait it out. I found that if I waited a day or two before trying to log back in, then I'd be able to succeed.
Previously, I thought that the lock-out happened after maybe 3 or 4 failed login attempts. But based on the above, today I was locked out after only 2 failed attempts. So it is not even a 3-strikes-and-you're-out policy, but 2! And it's not even per user id - they must be counting the attempts based on your IP number. Good lord. It's not unusual for me to have to type a password multiple times before getting it right, even when I'm remembering it right.
Based on their Help pages, they only disable your password after 3 failed attempts. You can reset it online after verifying your identity, but it says that then you need to change the password. I don't want to change my password - each time I change it, makes it more likely that I'll type it in wrong the next time!
.
I could have sworn I had previously posted about my frustrations trying to login to this website, and that someone had replied to it. But I've failed to find any such post. I must have only considered posting about it, and instead mentioned it to Qiao, who provided sympathetic feedback. Is it common to think you've written a post about some topic, when instead you only discussed it with someone?
I've also noticed lately that when I feel like posting about something, but then happen to talk about it with Qiao (like above), that afterwards I feel less desire/need to write the post. Apparently talking about things sometimes gets them out of my system in the same way that writing a post would do, even though there's no recorded trace of the discussion afterwards.