One possibility is that they used to have a shoppers card with a digital receipt option, but no longer do, and whoever replied to my email hasn't been working there long enough to remember.
I found this: https://thepointsguy.com/news/amazon-ends-whole-foods-program/ 2018/04/21: "Whole Foods’ young loyalty program is being discontinued by its new owner, Amazon. After about just one year of existence, Whole Foods’ loyalty program will officially end as of May 1."
The other webpages I had found which mentioned Whole Foods offering digital receipts go back to 2011 and 2012, so it must not have been tied to that short-lived loyalty program. Why the option would have been discontinued, or only offered in some areas, I'm still not clear. Maybe it requires special cash registers to be able to enter email addresses, and not all stores have them?
I think now that most likely you would have had to give the cashier your email address each time you asked for an emailed receipt, unless they linked it to a debit card or credit card number used for the purchases.
Further details I came across while searching: https://scretail.org/email-receipts-getting-traction-at-major-retailers/ 2012/11/06 : "Other companies with an e-receipt option include Nordstrom, Best Buy, Whole Foods, Kmart, Sears and Gap." The story goes on to say that "a third, or 35%, of retailers offer digital receipts, and half of them do so at all their stores, according to a survey of 3,900 retailers released earlier this year by marketing firm Epsilon."
http://customerthink.com/epsilon_launches_epsilon_digital_receipt/ "December 13, 2011 — Epsilon, the industry’s leading marketing services firm, today announced a new digital marketing capability, Epsilon Digital Receipt™, enabling brands to deliver purchase receipts to consumers via email and combine up sell and cross sell offers with loyalty program and transaction data in real-time."
https://www.cnbc.com/2014/01/23/paper-or-email-pros-and-cons-of-digital-receipts.html According to a 2012 report from Epsilon International, 83 percent of retailers offering electronic receipts did so to get customers' email addresses. The report says e-receipts have proved "an innovative communications vehicle for retailers that offer limitless marketing possibilities."
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chiming
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Date: 2019-05-22 01:24 pm (UTC)From:I found this: https://thepointsguy.com/news/amazon-ends-whole-foods-program/
2018/04/21: "Whole Foods’ young loyalty program is being discontinued by its new owner, Amazon. After about just one year of existence, Whole Foods’ loyalty program will officially end as of May 1."
The other webpages I had found which mentioned Whole Foods offering digital receipts go back to 2011 and 2012, so it must not have been tied to that short-lived loyalty program. Why the option would have been discontinued, or only offered in some areas, I'm still not clear. Maybe it requires special cash registers to be able to enter email addresses, and not all stores have them?
I think now that most likely you would have had to give the cashier your email address each time you asked for an emailed receipt, unless they linked it to a debit card or credit card number used for the purchases.
Further details I came across while searching:
https://scretail.org/email-receipts-getting-traction-at-major-retailers/
2012/11/06 : "Other companies with an e-receipt option include Nordstrom, Best Buy, Whole Foods, Kmart, Sears and Gap." The story goes on to say that "a third, or 35%, of retailers offer digital receipts, and half of them do so at all their stores, according to a survey of 3,900 retailers released earlier this year by marketing firm Epsilon."
http://customerthink.com/epsilon_launches_epsilon_digital_receipt/
"December 13, 2011 — Epsilon, the industry’s leading marketing services firm, today announced a new digital marketing capability, Epsilon Digital Receipt™, enabling brands to deliver purchase receipts to consumers via email and combine up sell and cross sell offers with loyalty program and transaction data in real-time."
https://www.cnbc.com/2014/01/23/paper-or-email-pros-and-cons-of-digital-receipts.html
According to a 2012 report from Epsilon International, 83 percent of retailers offering electronic receipts did so to get customers' email addresses. The report says e-receipts have proved "an innovative communications vehicle for retailers that offer limitless marketing possibilities."