automatic updates device driver problem
Saturday, February 26th, 2011 12:38 pmMy laptop computer is running Win7 Home Premium (64 bit).
On 02/22, the Windows Automatic Updates included 2 optional updates - updated drivers for "Microsoft Hardware USB Mouse" and "Microsoft Hardware USB Keyboard". I allowed them to install.
After installing those, each time I booted my computer, I got 2 popup messages from my antivirus program that "Device Driver Software Installation" (system32\newdev.exe) was trying to access the internet. The first several times this happened, I allowed the internet access. But I kept getting the messages. Then I started denying the access, but still kept getting them. I could have created a rule to permanently allow or deny the access, to avoid getting the messages, but I preferred to fix the root problem so that no unnecessary internet access would even be attempted.
The messages persisted even after having installed the Win7 Service Pack 1 update.
Today I determined that if I unplugged my wireless mouse and keyboard cable before rebooting, that prevented the messages. But when I plugged the cable back in, the messages popped up again. So then I knew they were definitely related to the keyboard/mouse drivers. Also, today I started getting new messages in addition to the others (regardless of whether I clicked to Deny or Allow the internet access)... "Driver installation complete. Downloading keyboard configuration software (Microsoft IntelliType Pro)" and another that the installation had completed successfully. However, I then still kept getting the "Device Driver Software Installation" messages.
I was able to correct the problem by rolling back to the previous drivers:
Control Panel - Device Manager - Human Interfacing Devices
- right-clicked** "Microsoft Hardware USB Keyboard", selected Properties, Driver...
The Driver date shown was 12/14/2010 and the version was 8.1.239.0.
Clicked "Roll back driver".
Then it showed Driver date 6/29/2010, version 8.0.219.0.
- did the same for "Microsoft Hardware USB Mouse";
it showed the same driver dates and version numbers.
Now I am no longer getting the messages.
(**) - is there any other term that can be used besides "right-click"? I have my mouse set up as a left-handed mouse, and my "right-click" is actually a left click.
I was thinking "alt-click" might be appropriate, but apparently that means to "left-click" while pressing the ALT button.
On 02/22, the Windows Automatic Updates included 2 optional updates - updated drivers for "Microsoft Hardware USB Mouse" and "Microsoft Hardware USB Keyboard". I allowed them to install.
After installing those, each time I booted my computer, I got 2 popup messages from my antivirus program that "Device Driver Software Installation" (system32\newdev.exe) was trying to access the internet. The first several times this happened, I allowed the internet access. But I kept getting the messages. Then I started denying the access, but still kept getting them. I could have created a rule to permanently allow or deny the access, to avoid getting the messages, but I preferred to fix the root problem so that no unnecessary internet access would even be attempted.
The messages persisted even after having installed the Win7 Service Pack 1 update.
Today I determined that if I unplugged my wireless mouse and keyboard cable before rebooting, that prevented the messages. But when I plugged the cable back in, the messages popped up again. So then I knew they were definitely related to the keyboard/mouse drivers. Also, today I started getting new messages in addition to the others (regardless of whether I clicked to Deny or Allow the internet access)... "Driver installation complete. Downloading keyboard configuration software (Microsoft IntelliType Pro)" and another that the installation had completed successfully. However, I then still kept getting the "Device Driver Software Installation" messages.
I was able to correct the problem by rolling back to the previous drivers:
Control Panel - Device Manager - Human Interfacing Devices
- right-clicked** "Microsoft Hardware USB Keyboard", selected Properties, Driver...
The Driver date shown was 12/14/2010 and the version was 8.1.239.0.
Clicked "Roll back driver".
Then it showed Driver date 6/29/2010, version 8.0.219.0.
- did the same for "Microsoft Hardware USB Mouse";
it showed the same driver dates and version numbers.
Now I am no longer getting the messages.
(**) - is there any other term that can be used besides "right-click"? I have my mouse set up as a left-handed mouse, and my "right-click" is actually a left click.
I was thinking "alt-click" might be appropriate, but apparently that means to "left-click" while pressing the ALT button.