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I'm not very impressed with Mint Mobile so far. I got my number ported over ok. Phone calls and texts and internet are working ok.
The configurations they had listed on their website for getting texting to work, didn't work for me at first. I got it to work using alternate configurations I found on a different website. A few days later I switched back to the other configuration, and then it worked too. So I dunno about that. No big deal, though.
What's giving me a problem is logging into the voicemail. When I enter my password to log in, often it says it isn't the right password. When it reads the numbers I entered back to me, it skips numbers as if it didn't receive them all, even though they display ok on my phone's screen.
To begin with, it was doing this about 9 out of 10 times, from the phone with the Mint SIM. Yet I had no problem logging into the Mint voicemail from my other phone, on the Verizon network.
To verify it wasn't a problem with the phone, I switched the SIMs between both phones. Then the other phone (now with the Mint SIM) had the problem, and the original one that had the problem didn't anymore. So it's not the phone.
I emailed customer support with a detailed description of my problem. Mind you, I don't want to turn the password off; I want the digits I press to be recognized. If I'm having this problem with their voicemail, there's a good chance I'll have the same problem with other automated phone menus.
Other than the standard "we received your message and will reply soon", I didn't get a response from customer support until 3 days later. And then their reply only had stock answers about how to access voicemail, how to reset or change your password, or turn it on and off. They didn't respond about the actual problem I described, at all.
This evening when I tried to take a video of the problem, it worked ok about half the time. Grrr, of course. That makes pointing out the problem more difficult.
I suspect now that it is due to the network signal fading in and out, dropping part of my transmissions. What else could it be? If that's the case, there's probably nothing their customer support can do about it. Mint's coverage is supposed to be good here in the city, though. The signal strength shown on both my phones vacillates up and down. Neither signal ever drops out completely, although the Verizon signal is generally a bit higher than the Mint/T-mobile signal.
The configurations they had listed on their website for getting texting to work, didn't work for me at first. I got it to work using alternate configurations I found on a different website. A few days later I switched back to the other configuration, and then it worked too. So I dunno about that. No big deal, though.
What's giving me a problem is logging into the voicemail. When I enter my password to log in, often it says it isn't the right password. When it reads the numbers I entered back to me, it skips numbers as if it didn't receive them all, even though they display ok on my phone's screen.
To begin with, it was doing this about 9 out of 10 times, from the phone with the Mint SIM. Yet I had no problem logging into the Mint voicemail from my other phone, on the Verizon network.
To verify it wasn't a problem with the phone, I switched the SIMs between both phones. Then the other phone (now with the Mint SIM) had the problem, and the original one that had the problem didn't anymore. So it's not the phone.
I emailed customer support with a detailed description of my problem. Mind you, I don't want to turn the password off; I want the digits I press to be recognized. If I'm having this problem with their voicemail, there's a good chance I'll have the same problem with other automated phone menus.
Other than the standard "we received your message and will reply soon", I didn't get a response from customer support until 3 days later. And then their reply only had stock answers about how to access voicemail, how to reset or change your password, or turn it on and off. They didn't respond about the actual problem I described, at all.
This evening when I tried to take a video of the problem, it worked ok about half the time. Grrr, of course. That makes pointing out the problem more difficult.
I suspect now that it is due to the network signal fading in and out, dropping part of my transmissions. What else could it be? If that's the case, there's probably nothing their customer support can do about it. Mint's coverage is supposed to be good here in the city, though. The signal strength shown on both my phones vacillates up and down. Neither signal ever drops out completely, although the Verizon signal is generally a bit higher than the Mint/T-mobile signal.